Cancellation Policy
Last updated: September 2026
We understand that plans can change. To ensure fairness to all our clients and therapists, we ask that you give us as much notice as possible if you need to cancel or reschedule your appointment.
2-Hour Cancellation Notice
- We require a minimum of 2 hours' notice for all cancellations and rescheduling requests.
- Cancellations made with less than 2 hours' notice may result in a cancellation fee or loss of your deposit.
- This policy applies to all treatments, training courses, beauty classes, and mobile massage appointments.
How to Cancel or Reschedule
- To cancel or reschedule, please contact us as soon as possible by phone, email, or through our contact form. 2 Hours notice required.
- Email: info@elizabethwellnessspa.co.uk
- We will always do our best to accommodate rescheduling requests at a convenient alternative time.
Late Arrivals
- If you arrive late for your appointment, we will do our best to accommodate you; however, your treatment time may be reduced to avoid inconveniencing the next client. We advise that you call us to let us know you are running slightly late.
- Full treatment charges will still apply regardless of the time available.
No-Shows
- Clients who do not attend their appointment without prior notice will be charged the full treatment fee or forfeit their deposit. 2 hours cancellation notice applies
- All pre-payments will be required for all bookings.
Deposits
- A £25 deposit is required to secure appointments.
- Deposits are fully refundable if you cancel with at least 2 hours' notice. If any treatments are down as no shows you will have to still pay for the who treatment. Please ensure you cancel within 2 hours of your set appointment.
- Deposits will be forfeited for cancellations made with less than 2 hours' notice or for no-shows.
Exceptional Circumstances
- We understand that genuine emergencies, can happen/ Proof required.
- We appreciate your understanding and cooperation in helping us provide the best possible service to all our clients.
Need to cancel or reschedule?
Get in touch with us as soon as possible and we will do our best to help.
Contact Us